1. Introduction These terms and conditions apply to all bookings made with NR Transfers (“The Company”, “we”, “us”) via our website nrtransfers.co.uk, by phone, or by email. By booking a journey, you (“The Customer”, “Passenger”) agree to these terms.

2. Bookings and Confirmations

• 2.1. A booking is not confirmed until you receive a confirmation email from us.

• 2.2. It is the customer’s responsibility to check the confirmation details (date, time, location) and notify us immediately of any errors.

• 2.3. We reserve the right to decline any booking request.

3. Pricing and Payment

• 3.1. Prices are quoted based on the information provided. Any changes to the route, additional pickups, or vehicle changes may incur extra charges.

• 3.2. Payments can be made via credit/debit Card or cash to the driver.

• 3.3. Tolls, congestion charges, and parking fees are included in the price.

4. Waiting Time and Flight Delays

• 4.1. Airport Pickups: We monitor flight arrivals. Your driver will enter the arrival hall 30 minutes after your flight lands. The first 45 minutes of waiting time after landing is free. After this, a waiting charge of £30 per hour applies.

• 4.2. Non-Airport Pickups: The first 5 minutes of waiting time is free. Further waiting time will be charged at our standard rate.

5. Cancellations and Refunds

• 5.1. Cancellations made more than 24 hours before the pickup time will receive a full refund.

• 5.2. Cancellations made between 6 and 24 hours before pickup will incur a 50% charge.

• 5.3. Cancellations made less than 6 hours before pickup are non-refundable.

• 5.4. If the passenger does not appear (“No Show”) within 1 hour of the flight landing/pickup time without contacting us, the full fare is payable.

6. Passenger Responsibilities

• 6.1. Passengers are responsible for choosing a vehicle size suitable for their luggage. We are not responsible for delays caused by luggage exceeding the vehicle’s capacity.

• 6.2. UK law requires seatbelts to be worn at all times.

• 6.3. Soiling Charge: If a passenger soils the vehicle (e.g., through illness or spilt food/drink), a cleaning fee of £80.00 will be charged.

• 6.4. We have a strict no-smoking and no-eating policy in our vehicles.

7. Liability

• 7.1. We will do our utmost to get you to your destination on time; however, we are not liable for delays caused by traffic, weather, or road closures. We recommend booking early to allow for potential delays.

• 7.2. We are not responsible for missed flights if the passenger has not allowed sufficient travel time.